Device connectivity outage

Incident Report for myenergi

Resolved

This incident has been resolved.
Posted May 28, 2025 - 17:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 28, 2025 - 14:53 UTC

Identified

A fix has been deployed and services are returning to normal
Posted May 28, 2025 - 13:58 UTC

Investigating

We have identified that devices have lost connection to our backend systems, we are investigating
Posted May 28, 2025 - 13:48 UTC
This incident affected: Mobile App, Hub Connectivity and 3rd Party (Intelligent Octopus Go (UK)).